This is how the return works

You have 30 days from the shipping date of your order to return your order to Beauty Labs GmbH. Items must be in perfect, unused, unopened condition with all
tags or original packaging present, undamaged & unopened.

Your order does not include a pre-printed return label. In order to receive a refund, it is necessary to create a return request in your customer account. You will then receive all the information, including a QR code/return label to print out, sent to the email address provided.

A return costs a flat rate (within Germany) 1.99 Euro and will be offset against the amount to be refunded. Please use our packaging for the return, then you can be sure that the goods will reach us safely and undamaged.

The processing time, including the refund of the amount of money to your original means of payment, will usually take up to 14 days. We thank you for your understanding.

If you have any other questions about your order - please contact us personally at